Our service aim is to get you back up and running as quickly as possible, without you having to pay over the odds. That's why we repair our equipment in the UK, so that it's never further than 24 hours away to deliver or return. It's also why we publish our average historic repair time so you can judge for yourself.
We aim to get all repairs completed in 5-10 days and a substantial proportion done in under 5 days
In 2008 we instituted a new workshop system to cope with the increased levels of repairs, improve our jobs management and speed the turnaround.
It generates lots of management information for us so we thought it would be a good idea to use that information to show you how well we are doing.
Every night (and sometimes during the day) a snapshot of performance is taken showing the last 50 jobs, the last 100 jobs and 'all' the jobs (since 2008) and uploaded to this website.
We display a variety of different statistics on the homepage as shown in these (static) examples:
Average repair time
This makes a calculation based on either all the jobs we have done, or the last 50/100 jobs we have received, then looks at how many of those have been completed and how many working days each took (and shows one of these).
percentage jobs completed in 1/3/5 days
This makes a calculation based on the last 100 jobs we have received then calculates how many of the jobs that were completed were done in 1, 3 or 5 days (and shows one of these picked at random).
Turnaround time graph
This makes a calculation based on the last 100 jobs we have received. It looks at how many of those have been completed and graphs the number completed on day 1, 2, 3, etc... We normally complete a substantial number in 1 day (particularly jobs with only a few units) and a good proportion of the rest in 2 or 3, some take a little longer especially if they are for lots of units.