Repairs and Maintenance

Pen Tech provides you with a dependable Repair and Maintenance service covering all major manufacturers. Whether you are looking for repairs for your own equipment, or as an agent for your customers, you can trust Pen Tech to deliver.

Our in house technical team repair and test Barcode Scanners, Mobile Computers, Portable Data Terminals, Portable Data Collectors, Barcode Readers, RFID readers, Tablet PCs, Portable Printers, Desktop Barcode Printers, and the associated cradles, docking stations, and ancillary equipment.

We are the official UK repair centre for the DLI range of tablet PCs and service the requirements of a number of major retail chain stores, warehouse and distribution centres and manufacturers.

You will find it simple and quick to arrange your repairs through our web portal. Book and send your repair now with our online RMA form

You have the choice of a number of price models according to which suits you best:

Fixed Price Repair is based on three level pricing as follows
Level 1 - Cosmetic Repairs
Level 2 - Mid Range Repairs
Level 3 - High End Repairs

Pricing by make and model is available. more >

All units will be evaluated before committing to repair, so you will know what it will cost before you proceed. The evaluation fee is £45. If you proceed to have your unit repaired this will be waived. Prices are quoted net of VAT and p & p.

Time and Materials repairs
This type of repair charging is suitable for on site maintenance and call outs.
Annual Repair and Maintenance Contracts
   these are tailor made to suit each customer.
Service levels can vary from 5 day turnaround down to "hot swap", on site backup. You choose the level of service that is appropriate to your business model.
Contract pricing is set on a case by case basis as it depends not only on the required Service Levels but also on the age and condition of the equipment and the operational environment.
By comparison with FPR pricing, contract prices are typically significantly cheaper, and contract servicing is the highest priority. R&M Contracts are pre-paid, one year contracts, but they can be set for 2, 3, or 4 years in the appropriate circumstances.