Q and A results

In May 2010 we invited a sample of over 100 existing Repair and Maintenance customers to take part in a survey.

Customers were chosen at random and not filtered.

One of the questions asked what they thought of the service that they had received from PenTech (previously Pen Mobile Solutions Ltd)

Q8 How do you rank the service you have received from PenTech?
Excellent54.8%
Good35.7%
Satisfactory2.4%
Average4.8%
Poor0.0%
Not Applicable2.4%

The survey covered a number of other questions relating to customer preferences and service priorities, which information is confidential. We shall however be considering whether any further changes can be made to align our offering with our customers wishes.