Pen Mobile is back from exhibiting our PMP handheld parking enforcement solutions at Parkex. Parkex 2012 is Europe's largest dedicated parking exhibition and the most important event for the parking industry.

There was a lot of interest in the PMP solutions especially at the 33p per day price point for PMP SaaS and the first orders have already been shipped.

PMP offers mobile PCN data input and printing, time based patrolling, near real time data transfer to our back office systems including photo and GPS location capture. We are also able to provide hand held ANPR and our own RFID permit systems. Call now on 08700 662217 to discuss your requirements.

The PMP stand at Parkex 2012

We were particularly pleased with our giant Casio DT-X30 handset which, at literally man size, made the demonstrations much easier for groups of stand visitors to see and discuss.

One lucky visitor might have been more pleased than most as congratulations go to Mr Z Ali who won an LG 50in TV in our free draw for stand visitors - so don't forget to visit us at the next show as you might be the lucky one.

. . . or more to the point: are you watching Big Brother?

Pen Mobile is pleased to have been supportive enough of Aaron Allard Morgan to allow him a couple of weeks off to enter the house as a contestant.

The new website will showcase Datalogic products available through Pen Mobile, a Datalogic Centre of Excellence.

Working in Partnership is fundamental to our approach to business. It applies to our customers but just as importantly to manufacturers and suppliers. That is why we are pleased to harness the strengths and qualities of Datalogic Mobile, a world class company, to our own expertise as an auto id solutions provider

We have a long experience of working with all the major manufacturers of mobility hardware, PDAs, scanners, printers and tablets. However one company - Datalogic Mobile - has stood out over the last few years in terms of the quality of its products, the speed of delivery and most importantly - their customer centric approach; all of the things that are important to us and you. When it comes to pulling out all the stops, Datalogic Mobile is the company we turn to with confidence - knowing that if it can be done, it will be done.

Datalogic Mobile have a great product line up, competitively priced and supported by some serious R & D investment into new models and technologies. Our values are based on delivering the best possible solutions for our customers, and working with Datalogic makes that a lot easier.

www.penlogic.co.uk

The glib answer is "usually at the busiest possible time when I really need all my Data Collection Equipment to be working perfectly!"

That may strike a chord with many of you but is not much use in helping you to manage your business and avoid problems. The simple answer is "There is no simple answer". You can only recharge a battery so many times before it ceases to be effective and when that happens, it won't hold its charge for a full shift and may affect the programs you are running on your equipment leading to systems crashing and data loss. Lots of factors have an impact - the battery chemistry, the charging cycle, even the temperature at which they are stored and the environment in which they are used.

This "Quick Guide" may give you some useful pointers.

Over half the respondents scored "Excellent" and another 36% as good. Only 7% thought that we were satisfactory or average. Thankfully, nobody thought we were poor.

Jerry Ross-Edwards who is in day to day charge of Operations stated

"Naturally we are really delighted with these results. The customers were selected at random and the response was terrific so this gives us a really good insight into what our customers think and what is important to them. Of course we are never satisfied - we are already planning on how to improve service, reduce turnaround times and provide even more value to our customers"

PenTech was recently launched as a distinct division with its own brand within the Pen Mobile Group, bringing together Repair and Maintenance, Installations and Surveys into a focused Technical Services team. It continues to expand in response to strong growth in customer and repair volumes whilst maintaining its focus on customer service and value.

Repairs and Maintenance have grown from strength to strength, and we have welcomed several major new customers this year. To ensure that this important area gets the appropriate management focus and investment, the various activities around Repairs, On site Maintenance, Site Surveys and Installations have been pulled together into Pen Technical Services division - Pen Tech for short. Plans for further expansion are already in hand to make sure that we have the skills and resources to meet our customers' needs.

Our customers deserve good service at a competitive price so our new Pen Tech web site will not only give you an indication of price for Fixed Price Repairs, but will also be updated on a daily basis with our SLA performance and turnaround times. We are prepared to set the bar and for the world to judge how well we do.

Whatever your needs, talk to Pen Tech. Our business is to make your problems go away.

Well not a gong exactly - but a very nice glass sculpture for winning the prestigious VARlink award for Outstanding Retail Applications Sales 2009. Representing Pen Mobile at the awards ceremony was Carole Yeates, a long time and senior member of the Customer Accounts team - all the more appropriate as Carole was the outstanding Account Manager for Retail Application Sales within Pen Mobile last year. As usual, the identity of the winners was a well kept secret, and her surprise and delight when the award was announced was clear to see and hear!!

Rachelle Ross Edwards, Marketing Director commented ..

The award has taken pride of place in the trophy cabinet alongside the 2008 award for Outstanding Sales Growth. Will it be three in a row in 2010? Well we shall certainly try - and maybe with your help - who knows?